The sleepover scoop
10
12
15
16
HOw do i reserve my party date?
1
Complete our party inquiry form with your preferred date, location, theme, and number of tents. We’ll confirm availability and send a personalized quote. Your date is reserved once your 30% booking deposit is received. Submitting an inquiry alone does not reserve your date.
What payments and deposits are required?
2
A 30% non-refundable booking deposit reserves your date and is applied toward your party total. The remaining balance and a separate $100 refundable security deposit are due 14 days before your party.
Personalized extras must be paid in full when ordered. Once approved and ordered or made, these items are non-refundable.
For bookings made within 14 days of the party, full payment—including the security deposit—is required to reserve your date.
6
7
8
11
When will my security deposit be refunded?
3
Your $100 security deposit will be refunded within five business days after collection and inspection, less any documented charges for damage, missing items, or excessive cleaning. Routine laundering and normal wear are included in your rental.
What’s your cancellation and rescheduling policy?
4
Your 30% booking deposit is non-refundable and applies toward your party total.
Seven or more days before your party:
Reschedule: Move your party once to an available date within six months. Your payments transfer to the new date. Any price difference applies.
Cancel: Payments beyond the booking deposit are refunded, minus costs for approved personalized or custom items already ordered or made.
Fewer than seven days before your party:
Party payments are non-refundable.
Changing your date requires a new booking and a new deposit.
The $100 refundable security deposit is returned if your party does not take place. If Pillow Party Co. cancels and cannot provide your rental, you will receive a full refund.
9
13
14
What’s the difference between Delivered DIY and Fully Styled?
5
WHERE DO YOU DELIVERY AND ARE THERE TRAVEL FEES?
When do you deliver and collect everything?
HOw much space do i need for the tents?
What ages are your sleepovers suitable for?
With Delivered DIY, we deliver everything with setup instructions. You assemble and style your sleepover, then repack the items for collection. With Fully Styled, we handle assembly, styling, takedown, and collection. Both options include laundering.
We’re based in Waukesha and serve the Greater Milwaukee and Madison areas. Delivery and collection are included within a 30-minute one-way drive of our Waukesha base. For locations farther away, an additional travel fee applies and will be included in your personalized quote before you book.
You’ll need a clear indoor area with enough room for the tents, mattresses, trays, and space to move comfortably between them. A photo of your planned setup area is helpful so we can suggest a layout. Please move furniture and clear the space before delivery.
Are pillows and bedding included?
How is everything cleaned between parties?
How is everything cleaned between parties?
Can I book more than six tents?
Can you create a custom theme?
Delivery and collection times are arranged individually before your party. Standard rentals include one overnight, with collection the following day. Additional nights may be available for $75 per night for the entire setup, subject to availability.
Our sleepover themes are designed for ages 5–17. Please tell us the guests’ ages so we can help you choose suitable décor and activities. A responsible adult must supervise throughout the party; childcare is not included.
Yes! Each sleeping space includes a mattress with a protector, fitted sheet, sleeping pillow with a clean pillowcase, cozy bedding, an extra throw, and decorative pillows. Guests just need their pajamas and personal overnight essentials.
Yes! Each sleeping space includes a mattress with a protector, fitted sheet, sleeping pillow with a clean pillowcase, cozy bedding, an extra throw, and decorative pillows. Guests just need their pajamas and personal overnight essentials.
Absolutely—reach out for group pricing and availability. Our standard packages cover three to six tents, and larger requests are quoted individually.
Yes! All standard themes are included in your rental package. If you have something else in mind, share your inspiration with us. Custom themes are available for an additional cost, depending on the design and materials needed.
How far in advance should I book or request personalized extras?
We recommend inquiring as soon as you have a party date in mind. Availability is limited, and personalized extras or custom themes need additional preparation time. We’ll confirm ordering deadlines with your quote. Last-minute requests are welcome, subject to availability.
What happens if something gets damaged or stained?
Sheets, pillowcases, blankets, and other washable bedding are freshly laundered between rentals. Tents, trays, mattresses, and décor are inspected, cleaned, and sanitized using methods appropriate for each item. Routine cleaning is included in your rental price.
We understand that normal wear happens, and routine laundering is included. Please let us know promptly about any damage or spills, and avoid washing or repairing rental items yourself. Damage, missing pieces, or excessive cleaning may result in documented charges deducted from your security deposit, as outlined in your rental agreement.